Who we are

AI Arena is operated by Michael C. Ross, a sole proprietor, in Phnom Penh, Cambodia. You can reach us at support@get-arena.ai.

What the service does

AI Arena sends your question to several third-party AI models at once, shows you each answer side by side, and generates a single combined answer from them. It also builds a Knowledge Base from your conversations. Later answers can then take your earlier context into account, so relevance increases the more you use it.

The service depends on third-party AI providers. Their models, availability and behaviour can change without notice, and any individual model may be slow, unavailable, or decline to answer. We do not guarantee that every model responds to every question.

AI output is not advice

All answers are produced by AI models, not by AI Arena. The six individual answers come from the AI model providers named in the Privacy Policy. The combined answer, the note of where they disagree and any unique insights are written by a further AI model that AI Arena runs, working from those six answers and any live web search results used for the question. AI Arena assembles and presents this AI model output; it does not author answers and is not the source of the information in them. Use of the answers may also be subject to the terms of the individual AI model providers.

Answers may be incomplete, out of date, or wrong. Nothing produced by the service is legal, medical, financial, or other professional advice. You are responsible for checking anything you rely on, and you use AI output at your own risk.

Accounts

You need an account to use AI Arena beyond the one question you can ask on our website. Keep your login secure, you are responsible for activity under your account. You must be old enough to form a binding contract where you live.

You can delete your account yourself, from the settings menu in the app. Deleting your account is immediate and cannot be undone. If you might resubscribe, cancel your paid plan instead. Cancelling keeps your conversations and Knowledge Base for 12 months. The app asks you to type a confirmation phrase before anything is removed. Deleting the account cancels any active paid plan immediately, removes your account and the information held under it, and refunds unused question packs. Usage and cost records with no personal data in them are kept after deletion. See the Privacy Policy for how to delete it.

You may not use the service to break the law, to generate content that infringes someone else's rights, to attempt to disrupt or reverse-engineer the service, or to resell access without our written permission.

Free plan

The Free plan gives you 15 questions a month for 3 months from the day you first sign up. Cancelling a paid plan does not restart this period. After 3 months, the Free plan ends. We keep your conversations and Knowledge Base for 12 months, so everything is waiting when you choose Plus or Pro. No credit card is required for the Free plan.

Plans, billing and renewal

Paid plans are monthly and renew automatically at the end of each month until cancelled.

We may change prices with at least 30 days' notice by email. A new price applies from your first renewal at least 30 days after the notice.

Payments are processed by Paddle.com Market Ltd ("Paddle"), which acts as the merchant of record for all purchases. This means Paddle, not AI Arena, is the seller of record for your transaction. Paddle handles billing and is responsible for collecting and remitting any applicable sales tax or VAT. Prices shown on our site are exclusive of any such tax unless stated otherwise; the exact tax, if any, is calculated and displayed by Paddle at checkout based on your location. Your payment card statement may show a Paddle descriptor rather than AI Arena.

Questions and question packs

One question is one message you send. It goes to all six AI models plus the combined answer, or only to the models you pick. Either way it counts as one question.

Each paid plan includes a number of questions per month. Unused questions from your monthly plan do not carry over. Your count resets at the start of each billing period.

Question packs are sold separately to Plus and Pro members, at the same cost per question as your plan. They are used only after your monthly questions are used up.

Question packs work only while you are on a paid plan. They carry over every month and follow you when you change plans. When your paid plan ends, we refund the questions left in them automatically, at the price you paid. Moving to Free ends your paid plan.

Audio and video

Audio files, video uploads and YouTube links are included on every plan. On the Free plan, up to 6 audio or video files a month, with a total limit of 2 hours. A YouTube link counts as a video file. On Plus and Pro, each audio or video file can be up to 10 hours.

Website links

You can add a website link to a question. Every plan reads the page you paste and the pages it links to on the same website, up to 25, and sees how the pages look.

Cancellation

You can cancel at any time. Cancellation stops future renewals. It does not end your current period, and you keep paid access until it ends. Your conversations, Knowledge Base and other account information remain in your account for 12 months in case you decide to renew. The 12 months start on the last day you have any plan, Free included. Unused question packs are refunded when your paid plan ends. If you want all of your account information deleted sooner, email support@get-arena.ai and we will delete it and confirm to you.

If you cancel within 3 months of first signing up, you keep the Free plan for the rest of those 3 months.

Your content

You keep ownership of the questions you submit and the material you upload. You grant us the permission needed to operate the service. That means transmitting your question to the AI providers, displaying the answers back to you, and storing your conversations and your Knowledge Base so the service works across sessions, and indexing the question topics of all members, as totals, to improve the service.

We do not sell your content, and we do not use it to train our own models.

Refunds

Request a refund by emailing support@get-arena.ai from the address on your account and state which charge. We will usually reply within 1 business day.

Contact us within 14 days of any charge and we will refund it in full. This applies to the first purchase and to each renewal. Outside that window, charges are not refundable.

Unused question packs can be refunded within 14 days of purchase. If some questions have been used, we refund the unused portion. Request it the same way.

Availability and changes

We aim to keep the service running but do not promise uninterrupted availability. We may change, suspend or discontinue features. If we make a change that materially reduces what a paid plan provides, you may cancel and request a pro-rata refund of the unused remainder of your current period.

Liability

To the extent the law allows, the service is provided "as is", and our total liability to you for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim. Nothing here limits liability that cannot legally be limited.

Contact

Questions about these terms: support@get-arena.ai. We will usually reply within 1 business day.